Frequently Asked Questions

Yes, our mobile locksmiths have all the necessary tools and skills to open any locked door quickly and easily.

Our locksmiths are trained and qualified to offer a full range of services including opening locked doors, rekeying, repairing or replacing locks, cutting replacement keys, installing security systems, reprogramming car locks and keys and opening locked safes.

Yes, our locksmiths have various tools that allow them to repair, rekey or replace any type of lock.

Yes, our locksmiths are highly experienced and qualified to handle your security issues as they have all completed a Certificate 3 in Locksmithing. Our technicians also have security licenses issued by Victoria Police as well as working with children checks and white cards.

A fully qualified locksmith has all the training and skills to complete the job safely. Plus, our qualified locksmiths hold a security license issued by Victoria Police which ensures that they are a fit and proper person to deal with your security issues.

Our company is a long-standing member of the Master Locksmiths Association of Australasia and holds an accredited business security license issued by Victoria Police.

When you move into a new property, you usually won’t know if someone else has the keys to your home or business. In this case, the wisest thing to do is to have your locks rekeyed so that the old keys no longer work in the locks.

Most of the products we supply come with their own manufacturer’s warranty.

This generally depends on the type of service that you need. To get a much better idea of the cost, it’s best to give us a call so that we can provide you with a free no-obligation quote.

While there are plenty of locksmith scammers who are happy to take your money while providing a shoddy service, you can protect yourself by avoiding supposed locksmiths who have very generic websites that don’t provide a physical address, give you very vague answers to your questions over the phone, provide you with a really cheap quote and don’t have any industry accreditations listed on their website.

This will depend on the type of service you need. To get an accurate free no-obligation quote, please give us a call and we’ll be able to assist.

We always have a locksmith on standby for emergencies and 24 hour emergency call outs which means that our locksmith can respond to your lock-out very quickly.

Yes, we always have a commercial locksmith on standby 24 hours a day and 7 days a week for emergency work.

Our emergency locksmiths can provide a full range of services including entry into your home or business, repairing, rekeying or replacing locks as well as providing other security solutions that you might need urgently.

Generally, an emergency locksmith is one you call when you’ve been locked out and need to gain access fast, while you can utilise a 24 hour locksmith for any type of security service at a time that suits you the best.

The cost can vary depending on the type of lock and how complex the job is. As a general guide, you could expect to pay between $20 and $90 per lock, but it’s best to give us a call to get a more accurate free no-obligation quote.

As there are so many different types of locks available, the cost to replace any door lock will vary greatly from job to job. To get an accurate free no-obligation quote, feel free to give us a call.

As all of our locksmiths are highly experienced, they can rekey locks or change locks in many different doors including residential front and back doors, commercial doors, sliding doors, security doors and gates.

The only time you really have to change your locks is if they’re very old, worn or damaged. Plus, if you’re unsure whether someone else may have a key to your premises or you’ve been broken into, it may be wise to either change or rekey your locks.

In the unfortunate event you’ve lost your keys, you might find that a better solution is to just have your locks rekeyed. This means the old keys will no longer work, giving you complete peace of mind.

Yes, you can change the locks on your rental property as long as you get permission from the property owner and supply your property manager with a new set of keys.

This will depend entirely on the type of key that you want cut. As a general guide, cutting a single key can cost between $7 and $20.

As we have the latest state-of-the-art key-cutting equipment, we can cut most duplicate keys in just a few minutes.

Our locksmiths can duplicate a full range of keys including house keys, car keys, mortice keys, abloy keys, gem keys, safe keys, flat keys, restricted keys, and master keys.

There are two types of keys that can not be cut by just any locksmith. Master keys and restricted keys can only be duplicated by the locksmith who initially cut the key and installed the system.

Yes, our shop front is located at 10 Smith Street, Collingwood where you’re more than welcome to come in and have your keys cut.

A restricted key is a specialised key that can only be duplicated by the locksmith who initially cut the key and only with written authority from the owner of the key.

A master key is one that will unlock every single lock on your premises that’s part of the same locking system.

This key is usually held by the business owner or manager. Similarly, body corporate managers of large apartment complexes and holiday rentals will also hold a master key to all the individual apartments.

A master key is handy when a business owner needs access to each door within the premises. It’s also commonly used by complex managers to gain access to individual apartments either in the case of an emergency or when repair work needs to be completed.

If you need a restricted key duplicated, you will have to go to the original locksmith who has the registered blank to duplicate the key. Plus, you will need to supply an ID confirming that you’re the authorising person of the keying system.

If an intruder tries to break into your home and the alarm goes off, it’s more than likely that the burglar will leave immediately without taking any of your possessions. This is the best way to keep your home and its contents safe.

The cost to get an alarm system installed in your home can vary greatly depending on the type of security system you choose. To get an accurate idea of the cost, why not book one of our technicians to come to your house and provide you with a free no-obligation quote?

In order for our locksmith to unlock your door, any government-issued ID such as your driver’s license, that shows your name and your residential address should be sufficient.

Yes, our locksmiths have all the necessary tools to open a full range of locks including a deadbolt.

If you’re not sure what type of lock you have, it’s best to consult with one of our locksmiths who will be able to advise you on the lock that will suit your needs best.

A commercial electronic security system will have motion sensors on all the doors and windows that are connected to an alarm system via a control panel. The system also includes surveillance cameras in strategic positions around the perimeter of the building, Plus, an access control system will be installed on the doors to restrict or allow access.

The main difference is that commercial-grade locks are sturdier, stronger and more suited for high traffic areas than normal locks to provide a higher level of security for commercial buildings.

If you’ve just purchased a commercial property, you’ll have no idea who else has keys to the premises. Therefore, it’s a good idea to either have the locks changed or rekeyed for the best level of security.

Yes, our company is a long-standing member of the Master Locksmiths Association of Australasia and our commercial locksmiths all hold their own security licenses issued by Victoria Police. Additionally, we also have Public Liability Insurance.

The cost to replace a single car key usually starts at $15 but this will depend on the type of key and whether it’s a basic car key, a remote key or a transponder key.

Yes, our locksmith will come prepared with all the necessary tools to unlock your car door.

Yes, our locksmiths can connect to your car’s onboard diagnostic port and reprogram your car keys using all the necessary equipment.

Yes, if your car lock has been damaged, please remove the lock and bring it to our shop at 10 Smith Street, Collingwood to be serviced and repaired.

We recommend Yale Elite Safes for home use. They’re strong and secure with an easy-to-use keypad interface. Plus, they come in a range of sizes to suit your needs.

A safe will only protect valuables from a fire if you opt for a fire-rated safe.

Generally speaking, our locksmiths are able to open any type of safe but the process may take some time if the locking system is a complex one.

Most of the safes that we supply will have their own manufacturer’s warranty.

This will depend entirely on what you want to store inside the safe, bearing in mind that larger safes will cost more initially but may be needed for their added capacity.

An electronic security system usually consists of a number of different components such as alarms, cameras and locking devices that are all interconnected and can often be accessed remotely from a computer and a mobile phone.

An electronic security system is designed to keep your home or business safe from intruders. All the components work in sync to give you the ultimate in security and the peace of mind that your home and family are well protected.

Both hard-wired and wireless alarm systems can be highly effective. The benefit of a wireless system is that it doesn’t rely on electricity and can still work if you have a power failure. In saying that, most hard-wired systems do come with battery backup in case of a power failure.

In most cases, your electronic security system will have a backup power source in the form of batteries. But remember that you need to check the batteries periodically to make sure that they have a charge.

Yes, in fact this is the best solution because you can control who has access to your premises by giving each person their own code.